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1.0

I have been a cyberlink user for 10 years without problems. Power DVD 17 stopped working.

Message "oops we're sorry, PowerDVD stopped working -send us an email so that we can investigate problem" No response x 10. Went to website where you can email request for support or pay for technical support. Weeks passed and I got a reply with directions to repair program. Did not work and when I tried to upload diagnostic file - would not upload.

When I tried to upload information request to customer service - would not upload to Cyberlink site. I am not paying for technical support on a new product.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Repair program or refund all of media suite.

Cyberlink Cons: Bad customer service and misleading advertising total rip off.

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