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I purchased an upgrade on a Weekend day. I was not able to activate the product and of course there was no one to call on the weekend.

I called the next day and got an activation code but still had the old version running. The customer service rep to pay money to speak with a tech to help me or email and get a ticket to get a reply. I was hung up on by the rep as the thought of me having to email and not be able to speak with anyone to get assistance I continued to tell him I did not have time and wanted to get my project completed. Even though he says I will be refunded I find it annoying to pay for something wait two days and not have been able to use the product.

Really? have to pay money so a tech can speak with me on the phone when the download should have been all I needed to do after being charged.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Jul 31, 2017.
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Anonymous
#1377042

They absolutely do not respond to complaints. NEVER BUY THIS SOFTWARE!

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