TERRY R Ajs

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Verified Reviewer

I have a new email and I'm trying to change my...

I have a new email and I'm trying to change my old one because you guys are going to charge my old account I no longer have the email so I'm trying to change it is there any way you could help me please
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JacobJan R

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Verified Reviewer

Problem media library

Hello, i have a problem. I can not add my own videos in power director. I dont know why. It only shows Google Drive and stock items. But i want to add videos that are on the memory of my phone. How can i do that? I used power director for a long time without a problem. But now injust cant get it right. Please help
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Preferred solution: Solution for the problem

Craig B Blh

Cyberlink wave editor teo purchase price

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I have had to buy power director 16 as power director 365, 24 edition is full of problems, ie 2 video to edit together and it freezes, they need to update 24 version and fix these problems
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Loss:
$45
Cons:
  • Freezes
Anonymous
map-marker Brisbane, Queensland

Cancel my Subscription and RE I.burse me the $48

I Joined your Group and found it Great You do a Great Service,but I want to Cancel my Subscription and for you to pay back the money you owe me ok. To my Account please as I no longer need this Service thanks for Understanding. No Return my Money Now ok. I meant now ok,and you need to know about Jesus Christ he is C ok ming Soon for your Souls and if you do not Repent of all your email way God will punish you and your Stupid Recuse ok,to just Check u on The Masses,you think It am Stupid I am Spiritual awake Don't you forge that. God will punish you for Stealing off me ok Right now.
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Iryna N Tdt

Power Media Player return money

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I tried to play the DVD player, but it is not working. When I pressed play it said to upgrade for $59.99, but I had already paid for the program. I would like to get my money back. Thank you.
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Loss:
$65

Preferred solution: Full refund

Samuel A Xie

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Verified Reviewer

Cancellation

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I was given a code and number to call, and the number is no longer in service. The instructions for canceling online don't work either.
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Loss:
$30
Cons:
  • Ai in mobile app is terrible

Preferred solution: Full refund

User's recommendation: Avoid at ALL COST THE MOBILE APP.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Milwaukee, Wisconsin

Terrible customer support

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Cyberlink - Terrible customer support
Upgraded to screen recorder 4 the software doesn't open and the product key is invalid. I now have three open support tickets and will likely have a fourth to the billing department for a refund.
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User's recommendation: Find a different company to do business with.

James C Xfm
map-marker Panorama City, California

Need tech support on a software item

Hello i Need to redem a key to use on power DVD 23 that I have in an email from purchasing power DVD 20 awhile ago The links on power DVD 23 do not work but the app works amazing and need the upgrade!!!
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Resolved
Red K Szf

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Verified Reviewer
| map-marker London, England

Resolved: Director suite 365 is not user friendly

Updated by user Oct 07, 2023

Company fixed the issue and I have been provided with full refund.

Original review Oct 07, 2023
I brought director suite 365 for editing my YouTube videos but there video editing software is crap it's doesn't play the video on the timeline just keep on rendering. It's completely useless and waste of time and money.do
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Loss:
$92
Pros:
  • Your app are very good
Cons:
  • Your software is crap

Preferred solution: Full refund

User's recommendation: Don't waste your time and money

Hemil C

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Verified Reviewer
| map-marker Ellenwood, Georgia

Unwanted papement

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A payment was made after i tried cancelling my subsrciption months ago, 40 dollars has been taken out of my account that did not approve of and I need my money back. I want my subscription to be over with and I want my money back as well.
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Charles R Pry

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Verified Reviewer

I will give a higher rating once I’m able to work on my videos.

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To much trouble so far! Customer service was polite. I will see if I am able to edit after reading rather email.
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Preferred solution: My video edited.

Anonymous
map-marker Havířov, Okres Karvina

Unresponsive to refund

It's been over 72 hours since I raised my ticket. If I don't get a refund confirm from you today I will start going crazy all over your social media this weekend to the tune of 250 tweets a day. Watch.
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User's recommendation: Do not use them.

marek K Wav

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Halifax, Nova Scotia

Lack of working support in PhotoDirector 365

Cyberlink - Lack of working support in PhotoDirector 365

I am hobbyist in photography ,retired 73 who was enjoining old versions of Photo,Power Director... Since upgrade to 365 subscription and introducing new AI modules I never was "lucky" to download them .I believe I exhausted all possible advise from Support ( 6 emails) and from Senior Expert on Blog to fix this problem. I even reinstalled fresh copy of Windows 11 - all modules will download to 72 or 80%.I bought package- to edit photos and videos of my children and grandson."Now one leg of a table is broken, so the table is not useful".Other program eg.InPixo, Corel have this modules inside the packages ( I have tried both software) .I am cancelling subscription, waiting for better time of Director Suit, meanwhile requested return my money.

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User's recommendation: Do not purchase now

Leo R Dva

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Verified Buyer
| map-marker Bayamon, Puerto Rico

Screen Record not record my voice in the playback

Cyberlink - Screen Record not record my voice in the playback
Installed Sreen Record started to record a meeting and everything hear well except my voice thar is not recorded. I need to know what setting needs to be done for correct this problem.
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User's recommendation: Not by this moment

Constantin C Ora

Great Value

Finding Cyberlink products was such a relief. Didn't take me long to switch from Adobe expensive products to cyberlink. Not only they offer way greater value for money but is way more user friendly - The photo editing for example - I can do it all in one software, very easy to find your way around, where before I always had to switch between Adobe Lightroom and Photoshop. The Video editor also is great.
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Pros:
  • Great user interface
  • Cost effective
  • Powerfull tools

User's recommendation: Just try it - you won't regret

Dryden D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buffalo, New York

.update fonts

I figured out the problem by myself within five minutes of hanging up the phone. This service is completely pathetic. There's a worst thing I have encountered sense of democratic party.
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User's recommendation: Don't waste your time.

About

Summary

Blu-Ray player PowerDVD 11 makes all your digital media work better together, whether from your PC, smart device, home or social cloud

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